PrivacyPolicy

This Privacy Policy is issued by Golden Key Management Consultancies LLC, trading as GoldenKey Business & Consultant Services ("GoldenKey", "we"), Office No. 318, B1 Building, Ajman Free Zone, Ajman, UAE. GoldenKey is responsible for the personal data described here. It applies to goldenkeybcs.com, the GK AI assistant and our services, and is designed to meet applicable UAE data-protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data where it applies.

Information you give us

• Contact details: name, phone/WhatsApp number, email, nationality and your enquiry or message.
• Service documents: passport and visa copies, photographs, Emirates ID, educational certificates, proof of address, company documents, shareholder and beneficial-owner information, and other information required by authorities and banks for your application.
• Payment and invoicing information (we do not store full card numbers).
• Newsletter sign-ups and your communication preferences.

Information collected automatically

• Device and usage data: IP address, browser type, pages visited, referring website and campaign (UTM) parameters, approximate location and time of visit.
• Cookies and similar technologies — see our Cookie Policy.
• Questions typed into GK AI and the website search (see section 5).

• To respond to enquiries and send quotations.
• To deliver our services — preparing and submitting applications to authorities, free zones and banks on your behalf.
• To carry out identity, KYC and anti-money-laundering checks required by law.
• To issue invoices, process payments and keep accounting and compliance records.
• To operate, secure and improve the Website, our guides, price lists and the GK AI assistant.
• To send service updates and, with your consent, newsletters and offers (you can unsubscribe at any time).
• To prevent fraud, misuse and impersonation and to protect our legal rights.

We process personal data where it is necessary to perform a contract with you or take steps before entering into one; to comply with legal obligations (for example anti-money-laundering and tax record-keeping); for our legitimate interests in running and improving our business securely, balanced against your rights; or with your consent, which you may withdraw at any time without affecting earlier processing.

When you use GK AI, the text of your question, the recent conversation and the page you are on are sent to our server, combined with GoldenKey's published information, and processed by our AI technology provider to generate an answer. A record of the question and answer (without your name) and technical data such as IP address are kept in our logs to prevent abuse, control costs and improve our content.

Your conversation history on the GK AI page is stored in your own browser and can be cleared at any time. GoldenKey does not use your chats to train AI models. Answers are generated automatically and may be inaccurate — see our Disclaimer.

You can create a free account by entering your email address and a one-time code we send you. We store your email, the profile details you choose to add (name, phone, nationality, number of visas, business description, preferred zone), your GK AI chats, saved activities and price quotes so you can use them on any device. A new account is recorded as an enquiry in our CRM so a consultant can assist you.

To keep the free AI assistant fair and affordable we count questions per day using your IP address and a device cookie. Your login stays active for 90 days on that device unless you log out. You can download or permanently delete your account data at any time from My Account.

We do not sell or rent personal data. We share it only where necessary with:

• government authorities, free zones, ministries and regulators processing your licence, visa, Golden Visa or tax registration;
• banks and payment providers when you ask for bank-account assistance or make payments;
• trusted service providers acting on our instructions — hosting, email, CRM, messaging, analytics, AI processing, translation, attestation and courier services — under confidentiality obligations;
• professional advisers (auditors, lawyers) and law-enforcement or regulatory bodies when required by law or to protect our rights.

Some of our service providers (for example cloud hosting, email, analytics and AI processing) may store or process data outside the UAE. Where this happens we take reasonable steps to ensure an adequate level of protection, such as contractual safeguards and choosing reputable providers, in line with applicable law.

We keep personal data only as long as necessary for the purposes above: enquiry and lead data generally for up to 3 years after our last contact; client, KYC and transaction records for at least the period required by UAE anti-money-laundering, commercial and tax laws (typically 5 years or longer after the end of the relationship); AI chat logs for up to 12 months. Data is then deleted or anonymised.

We use reasonable technical and organisational measures — encrypted connections (HTTPS), restricted staff access, access controls in our CRM, secure storage of secrets and regular backups — to protect personal data against loss, misuse and unauthorised access. No system is completely secure; please send documents only through our Official Channels and never share passwords with anyone claiming to be GoldenKey.

Subject to applicable law, you may ask us to:

• tell you what personal data we hold about you and provide a copy;
• correct inaccurate or incomplete data;
• delete your data where it is no longer needed and we are not legally required to keep it;
• restrict or object to certain processing, including direct marketing;
• withdraw consent at any time;
• receive data you provided in a commonly used format, where applicable.

Send requests to info@goldenkeybcs.com. We may need to verify your identity and will respond within the time required by law. You may also contact the competent UAE data-protection authority.

The Website and our services are intended for adults. We do not knowingly collect personal data from anyone under 18 except where a parent or guardian provides it for a family visa or Golden Visa application.

We send newsletters and offers only with your consent or where permitted by law. Every message includes a way to unsubscribe, or you can write to info@goldenkeybcs.com. Service messages about an active engagement are not marketing and will continue.

We use cookies and browser storage to run the Website, remember your preferences and understand how the Website is used. Details and your choices are in our Cookie Policy.

Links to authority portals, WhatsApp, social networks and other websites are governed by those organisations' own privacy policies. We are not responsible for their practices.

We may update this Privacy Policy to reflect changes in our services or the law. The "Last updated" date shows the current version; significant changes will be highlighted on the Website.

For any privacy question, request or complaint, please contact our team:

• Golden Key Management Consultancies LLC — Office No. 318, B1 Building, Ajman Free Zone, Ajman, UAE
• Email: info@goldenkeybcs.com (subject: "Privacy")
• Phone / WhatsApp: +971 55 671 5001